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This page sets out the legal framework that governs your use of mbi360, including how we handle your account data, what falls within this policy's scope, and how you can raise questions or request changes. Access to mbi360 depends on local law and is available only where local law permits.
mbi360 operates under terms that are shaped by the jurisdiction in which you access the platform. We do not make blanket claims about licensing or legal standing across all regions — instead, we confirm that access is permitted only where local law allows it, and we encourage you to satisfy yourself on that point before continuing. Within those boundaries, this policy governs how your account is created, maintained and closed; how transaction records for payments processed through DuitNow, FPX and GrabPay are retained and made available to you; and how personal details linked to your account are handled. We keep a log of account activity — including wallet credits, payment method changes and support interactions — that you can access from the transaction history section after you log in. If any clause in these terms conflicts with a mandatory provision of local law in your region, the local legal requirement takes precedence. We review these terms periodically; the version shown on this page at the time you access it is the one that applies to your session. Questions about a specific clause can be directed to our support team through the contact paths listed below.
Not every part of your experience falls under this single policy document. Understanding the boundary helps you know where to look when a question comes up. We've mapped the four main areas below so you can find the right route without reading the full document each time.
Login, password reset, session management and account closure all fall inside this policy. The steps shown in your account settings page reflect the current rules; follow those fields and verification instructions exactly as displayed.
Payments processed through DuitNow, FPX and GrabPay are recorded in your wallet history and covered by this policy's data-retention rules. The displayed record is the authoritative log; contact support if you see a discrepancy.
Game titles, odds displays and promotional text published on mbi360 are covered by our content terms. These govern how information is presented, not the underlying game mechanics, which are set by the individual game studio.
External payment processors, banking partners and network providers operate under their own terms. When a DuitNow or FPX transfer involves your bank's own systems, the bank's policies apply to that leg of the transaction independently of ours.
This policy is not just a set of obligations placed on you — it also sets out what you can do. You have the right to review the information we hold on your account, to ask us to correct details that are wrong, and to raise a formal question if you believe this policy has not been applied correctly. These actions do not require you to escalate to a regulator first; start with the steps below, and our support team will respond through the channel you used to contact us. Where a correction request involves payment records tied to DuitNow, FPX or GrabPay, we will cross-reference the transaction log before confirming any change. Changes to your registered contact details — email address or phone number — follow the verification steps shown inside your account profile page; complete those fields exactly as instructed, and the update takes effect once the check clears.
Log in and open the transaction history section to see a full record of wallet credits, payment method activity and account changes tied to your session. The log is available at any time after authentication.
Open your account profile page to update contact information. Follow the verification fields shown there; do not submit changes through support chat, as the profile page is the authoritative correction route.
If you believe a clause has been applied incorrectly to your account, contact us through the support paths listed on this page. Include your account reference and the specific clause number so we can respond with precision.
Account closure requests are handled through the support team. Once confirmed, your transaction records are retained for the period required under this policy before deletion; you can request a summary copy before closure is finalised.
If a section of this policy raises a question you cannot resolve by reading it, the support team is the right first contact. Have your account reference and the relevant policy section ready before you write in — it speeds up the response significantly. We handle policy questions, correction requests and account record queries through the channels below.
Open the chat widget from any page after you log in. State your account reference and the policy section you are asking about at the start of the conversation so the agent can pull up the right record.
Send your policy question to the support email address listed in your account dashboard under Contact Us. Email is the preferred route for correction requests that need a written record of the exchange.
The Help Centre inside your account contains indexed policy answers organised by topic. Check there first for questions about transaction records, data handling and account closure — many answers are available without waiting for a reply.
We apply four consistent practices across data handling, cookies, account security and record retention. These are not aspirational — they describe the current operational state of your account as it stands today, and you can verify the active settings by logging in and checking the relevant section of your profile.
Personal details linked to your account — contact information, payment method identifiers for DuitNow, FPX and GrabPay, and login history — are held only for as long as the account is active or as required under applicable legal retention rules. You can request a summary at any time through support.
We use session cookies to keep you logged in and preference cookies to remember display settings. You can review and adjust cookie settings through your browser; note that disabling session cookies will affect your ability to stay authenticated across pages.
Your account is protected by the authentication method you set at registration. If you believe your credentials have been compromised, use the password reset path on the login page immediately and then contact support to flag the session history for review.
Policy change requests, data correction submissions and retention queries all go through the support team. Requests made outside of the official contact paths — for example, through a game chat or a third-party message — cannot be processed or verified.
These are the questions we receive most often about our legal terms, account rights and data practices. If your question is not here, use the support contact paths listed above.
Log in and open the transaction history and profile sections of your account. Payment records for DuitNow, FPX and GrabPay transactions, login history and contact details are all visible there. For a full export, contact support by email with your account reference.
Yes. Open your account profile page and follow the verification fields shown there to update contact details. For corrections to payment records, contact support by email and include the transaction reference so we can cross-check the log before confirming any change.
Access to mbi360 depends on local law and is available only where local law permits. If you are in a region where access is not permitted, this policy does not confer any right of access. Check your local legal position before proceeding.
Records are retained for the period required under the applicable legal retention rules at the time of closure. You can request a summary copy of your transaction history before the closure is finalised — raise this through the support email channel with your account reference included.
Contact support through live chat or email, include your account reference and the specific clause you are questioning. We will review the application of that clause against your account record and respond in writing. This is the correct first step before any external escalation.
The transaction record we hold for your wallet is covered by this policy. However, the portion of a transfer that passes through your bank or a payment processor — such as FPX or DuitNow's own network — is also subject to that provider's separate terms. Both sets of terms apply in parallel.