Sports / Casino
This Privacy Policy sets out what information mbi360 collects when you access your account, make a transaction via DuitNow, FPX or GrabPay, or contact our support team — and how we keep that information under your control. Availability of services depends on local law and is subject to eligible regions.
When you log in, browse game categories, or move funds through your account wallet, certain data points are created — your login activity, device type, session length and transaction reference numbers. mbi360 collects only what is needed to run your account, process payments and respond to support requests. We do not sell personal data to third parties for marketing purposes, and we do not share your transaction history with parties outside of what payment processing requires. Data collected through DuitNow, FPX and GrabPay flows is limited to what each payment channel requires to complete the transfer and generate your receipt. Your account dashboard, accessible after login, holds a record of completed transactions so you can cross-check any entry at any time. We retain data for as long as your account is active and for a further period required by applicable law — the exact retention window depends on local regulatory requirements in the region where you access the service. If you close your account, we will follow the documented deletion process described in the Account Rights section below. Where applicable law changes the scope of any clause here, the law takes precedence.
Different parts of your interaction with mbi360 fall into different categories under this policy. Understanding the boundary helps you know when to contact us and when to consult a third-party provider directly.
Login activity, password resets, session tokens and profile details are all covered by this policy. When you update your email or phone number through the account settings page, that change is logged and governed here.
Funds moved through DuitNow, FPX or GrabPay generate a transaction reference stored in your wallet history. mbi360 holds that reference record; the payment rail's own privacy terms also apply to the data that rail processes on its end.
Game session data — which category you opened, round outcomes — is recorded for account integrity and support purposes. This does not extend to device content outside the browser session or any other app on your phone.
Links to external pages, payment portals or provider sites fall outside this policy once you leave the mbi360 domain. We have no control over how those third parties handle data collected on their own pages — check their terms directly.
You have the right to see what we hold about you, to ask us to correct something that is wrong, and to raise a question about how data has been used. The fastest way to start any of these is through the support channel listed on the contact page — our team can pull up your account record and walk you through what is stored. If you believe a transaction reference in your wallet history does not match a payment you made via DuitNow or FPX, flag it immediately via the in-account support form rather than waiting. For more formal data requests — a full export of your account data or a deletion request — send a written message through the policy contact address. We will acknowledge the request and respond within the timeframe required by applicable local law. Please note that deletion requests may be subject to statutory retention obligations, which means some records cannot be removed until the required holding period ends.
Log in and open the transaction history section of your account dashboard to see all payment references, including DuitNow and FPX entries, with dates and amounts exactly as processed.
Profile fields such as your registered email and phone number can be updated via account settings. If a field is locked for verification reasons, contact support with your account ID to request a manual correction.
Use the in-account support form or the policy contact address to ask about how a specific piece of data has been used. Include your account ID and the date range you are asking about so we can locate the relevant records quickly.
Send a written deletion request to the policy contact address. We will confirm receipt and advise on the retention period that applies under local law before processing the deletion.
If this policy raises a question you cannot resolve through your account dashboard, the routes below connect you to the right place. Quote your account ID in every message so we can retrieve your record without delay.
Send data access, correction or deletion requests to our dedicated policy contact address. Responses follow the timeframe set by applicable local law.
For transaction disputes, wallet discrepancies or questions about DuitNow and FPX payment records, the in-account form is the fastest route — accessible after login under the support tab.
For real-time questions about your account data or to escalate an unresolved privacy concern, open the live chat widget available on the support page. Have your account ID ready to speed up verification.
Account security and data handling are not afterthoughts — they are built into every step from login to payment. Here is how each area works in practice.
Account credentials and payment references are stored with access controls that limit who on our team can view them. When a DuitNow or FPX transfer completes, the reference is written to your wallet history and to our secure transaction log simultaneously, so both copies can be compared if a discrepancy arises.
We use session cookies to keep you logged in during an active visit and to remember display preferences. Analytics cookies, where active, collect aggregate page-view data only — they do not store payment details or account balances. You can manage cookie preferences through your browser settings at any time.
Account data is kept for as long as your account is active, plus an additional holding period required by applicable local regulation. Transaction records — including GrabPay and FPX receipts — form part of that retained data. Once the retention window closes, records are deleted or anonymised in line with our documented process.
When this policy is revised, we post the updated version at this URL and note the change date at the top of the page. Continued use of the account after a revision is posted constitutes acceptance of the updated terms, so check back here if you have an open question about a change.
These are the questions our members ask most often about how data is collected, stored and managed at mbi360. If your question is not covered here, reach out through the support routes listed above.
We collect the details you enter during registration — name, email address, phone number and, where required for account verification, identification documents. After that, login activity, session data and transaction references generated by DuitNow, FPX or GrabPay transfers are also recorded against your account.
Yes. Log in and open the transaction history section of your account dashboard. Every completed payment — including DuitNow transfers, FPX online banking entries and GrabPay wallet movements — appears there with its reference number, date and amount. If an entry looks wrong, raise it via the in-account support form.
For profile fields like email or phone number, go to account settings after login and update them directly. If a field is locked, contact support with your account ID and describe what needs changing. For payment record corrections, use the in-account support form and include the transaction reference number.
We do not sell personal data to third parties for marketing. Payment data is shared only with the payment channel — DuitNow, FPX or GrabPay — to the extent needed to process and confirm each transfer. Third-party service providers who assist with platform operations access data only under strict data-processing agreements.
Data is retained for as long as your account is active, plus a further period required by applicable local law. The exact duration depends on regulatory requirements in the region where you access the service. When the holding period ends, data is deleted or anonymised following our documented process.
Send a written deletion request to our policy contact address with your account ID included. We will acknowledge receipt and advise on any statutory retention obligations that apply before proceeding. Some payment records may need to be held for a legally required period even after your account is closed.