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These terms set out how your mbi360 account works, what you agree to when you use it, and what you can expect from us in return. Read through the sections below to understand the scope of this policy, how your data is handled, and the support routes available to you if anything needs clarifying.
Your use of mbi360 is subject to these terms and conditions, which govern the relationship between you and the platform for as long as your account remains active. By accessing your account — whether through a mobile browser, a saved login, or a payment action using DuitNow, FPX, or GrabPay — you confirm that you have read and understood these terms. This policy is written for members in Malaysia and reflects local access conditions. Availability of specific features and account functions depends on local law and is accessible only where permitted by the applicable regional framework. We may update these terms when required; the current version is always the one shown on this page, and continued account use after a change means you accept the updated terms. If any section of these terms is unclear, you are encouraged to reach out before continuing to use the account. We do not require you to accept terms you do not understand — our support team is available to walk through any clause with you directly. Your payment records, transaction history, and account activity logs all fall under the scope of this document and are handled according to the data and retention practices described further below.
Understanding where these terms begin and end helps you know exactly which parts of your experience they govern. The four areas below outline the scope clearly.
These terms apply fully to your account login, session management, and any action taken while signed in — including reviewing transaction history, updating contact details, and navigating account settings. All account-level activity is within scope.
Payments processed through DuitNow, FPX, and GrabPay are covered by these terms in respect of how records are created, stored, and made available to you. Specific payment processing rules are set by your chosen payment provider and sit outside our direct policy scope.
The games, tables, and other content available through your account — including titles from Microgaming, Habanero, PG Soft, and Bigtime Gaming — are provided subject to these terms. Content availability may vary depending on your region and local law.
Where your account activity connects to an external service — such as your bank, e-wallet provider, or a payment network — that service operates under its own separate terms. mbi360 is not responsible for the policies or conduct of those third parties.
These terms are not just obligations — they also establish clear actions you can take at any time. You have the right to review the transaction records tied to your account, including payment entries for DuitNow, FPX, and GrabPay activity. If any detail in your account profile is incorrect — a contact email, a registered name, or a linked payment method — you can request a correction through the account settings page or by contacting support directly. If a charge or account action appears that you do not recognise, raise it with us promptly. We keep a log of all account activity, and our team can pull the relevant record and walk you through what occurred. You are also entitled to ask questions about how your data is used, how long it is retained, and who has access to it. These requests are handled through the support routes shown on this page, and we aim to respond to each one in the order it is received.
Log in and open the transaction history section of your account to view a complete record of your payment activity. Each entry includes the method used — DuitNow, FPX, or GrabPay — along with date and status.
To update your registered email, contact number, or other profile fields, go to account settings after login. For changes that require verification, follow the steps shown on that screen.
If a transaction, account action, or policy clause is unclear, contact our support team with the relevant details. Include your account reference and the date of the activity in question so we can locate the record quickly.
All policy-related requests — including data queries, correction requests, and account reviews — are handled through the support routes listed in the section below. No request requires more than one contact point.
If you have a question about these terms, an account action, or a transaction that needs reviewing, our support team can help. Use any of the routes below to get in touch — each one connects you directly to the team that handles account and policy queries.
Open the chat window from your account dashboard for direct text support. Available for account queries, transaction questions, and policy clarifications.
Send your query to our support address with your account reference included. We respond to policy and account questions in the order they arrive.
The Help Centre inside your account lists answers to common policy questions, including how records are stored, how to raise a correction, and what happens when you request a data review.
We apply standard security practices to protect the information associated with your account. These include encrypted connections for all login and payment sessions, access controls that limit which team members can view account records, and session logging that captures activity for review when a query is raised. Your transaction data — including records of DuitNow, FPX, and GrabPay activity — is retained for the period required to support account queries and comply with applicable record-keeping requirements. After that period, records are cleared according to our internal retention schedule. You can request details about the retention period applicable to your account by contacting support. Cookies are used to maintain your session state and support the login flow; you can adjust cookie settings in your browser, though doing so may affect how certain account pages load. To request a change to your account data or to ask who has accessed a record, use any of the contact paths listed in the support section above.
All login and payment activity runs over an encrypted connection. Your account credentials and transaction details are not transmitted in plain text at any point during your session, including payments via DuitNow or FPX.
Account records are accessible only to team members with a defined operational reason to view them. We do not share personal account data with third parties outside of what your chosen payment provider requires to process a transaction.
Transaction and account records are kept for the period needed to handle queries and meet applicable requirements. Contact support to ask about the specific retention period for your account data or to request a review.
Cookies support session management and the login flow. No tracking cookies are placed without your agreement. Adjust cookie preferences in your browser settings; some account functions depend on session cookies to work correctly.
These questions cover what members most often ask when reading through the terms and conditions for the first time or following an account event.
These terms govern your use of your mbi360 account, including how you access it, how your payment and transaction records are handled, and what you can do if something needs correcting. They apply each time you log in or carry out an action through the account.
We may update the terms when required. The current version is always the one shown on this page. If you continue using your account after a change has been published, that counts as acceptance of the updated version. We recommend checking this page if you notice a change in account behaviour.
Yes. Log in and open the transaction history section to view your full payment record, including DuitNow, FPX, and GrabPay entries. If you need a record for a specific date range or in a particular format, contact support with the details.
Contact support as soon as you notice it. Include your account reference and the date of the transaction or action in question. Our team can pull the relevant activity log and walk you through what the record shows.
Account and transaction data is kept for the period required to handle queries and meet applicable record-keeping requirements. The exact retention period may vary by data type. Contact support to ask about the retention schedule that applies to your specific account records.
Use any of the support routes on this page — live chat, email, or the Help Centre inside your account. All policy queries are handled by the same team. Include your account reference so we can locate your record and respond accurately.